Q: How do I place an order? A: Simply browse our gift box collections, select your preferred items, add them to your cart, and proceed to checkout. You’ll need to provide shipping details and payment information to complete your order.
Q: What payment methods do you accept? A: We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options (e.g., Apple Pay, Google Pay). All transactions are encrypted for security.
Q: Is my payment information secure? A: Yes! We do not store your full payment details. All transactions are processed through PCI-compliant payment gateways (e.g., Stripe, PayPal).
Q: Can I modify or cancel my order after placing it? A: We process orders quickly to ensure timely delivery. If you need changes, contact us immediately at [Customer Support Email]. We’ll try to accommodate your request if your order hasn’t shipped.
Shipping & Delivery
Q: Where do you ship? A: We currently ship to [list countries/regions]. For international orders, customs fees may apply (paid by the recipient).
Q: How long does delivery take? A: Standard shipping takes [X–Y business days] domestically and [X–Y weeks] internationally. Expedited shipping options are available at checkout.
Q: Do you offer gift wrapping or personalized notes? A: Yes! You can add gift wrapping and a custom message during checkout. We’ll ensure your gift arrives beautifully presented.
Q: Can I ship directly to the recipient? A: Absolutely! Enter their shipping address at checkout, and we’ll deliver the gift box directly to them.
Returns & Refunds
Q: What’s your return policy? A: Unopened/unused items in their original packaging may be returned within [X] days for a refund or exchange. Perishable or personalized items are non-refundable. [Link to full policy.]
Q: How do I initiate a return? A: Contact us at [Customer Support Email] with your order number. We’ll provide instructions and a return shipping label (if applicable).
Q: How long do refunds take? A: Refunds are processed within [X] business days after we receive your return. Timing depends on your bank/payment provider.
Account & Privacy
Q: How do I reset my account password? A: Click “Forgot Password” on the login page, and we’ll email you a reset link.
Q: Can I delete my account? A: Yes. Contact us at [Customer Support Email], and we’ll assist you. Note: Order history may be retained for legal/tax purposes.
Q: How is my personal data used? A: We only use your data to process orders and improve your experience. Read our [Privacy Policy] for details.
Corporate & Bulk Orders
Q: Do you offer bulk discounts? A: Yes! Contact our team at [Bulk Orders Email] for custom pricing and logistics.
Q: Can I include custom branding for corporate gifts? A: We offer branded packaging and tailored gift options. Reach out to discuss your needs!
Contact Us
Q: How do I reach customer support? A: Email us at [Support Email] or call [Phone Number]. We respond within [X] business hours.
